Fix "Can't connect to App Store" on iPhone or iPad

Have you tried to connect to the App Store and have not been able to?

What a rage it gives!, mainly because you don't know what is happening. A while ago it worked perfectly and now you can't get in.

The reasons why this error appears can be several, including that you do not have a good Wi-Fi connection or that 3G or 4G does not work at that moment, but if everything goes well and that is not the case, from iPhoneA2 we will show you another way to try to fix it.

Fix “Cannot connect to the App Store” error on iPhone or iPad

First of all, open Settings, you know the gray icon in the shape of a gear wheel.

1settings

Swipe until you find the iTunes Store and App Store.

1itunes

 At the top you will see your Apple ID in blue, click there.

2id apple

A small screen will appear with several options, click Sign out.

Of course, you must remember your Apple ID and your password, because when you connect again it will ask you for it.

3log out

Reboot your device by holding down the Home and Start key and don't let go until the Apple apple appears. Don't be scared, at first the screen goes completely black, keep pressing the two keys, the Apple apple will come out.

Go back to the same place again, this time opening the session again and try to see if now you don't get the error.

In 99% of the cases, this method works, but if for one of those computer things you continue with the same error, leave your comment and we will try to help you.

Have you ever been unable to connect to the App Store? Have you done something different from what we explain here?


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      Daniel Aldecosea said

    Hello, it didn't work for me. I had an Iphone 6 that died and I transferred my chip to an Iphone XS. It does not enable me to connect to the App Store

      paula said

    Hello! I couldn't enter I did everything and it's still the same

      paula said

    hello. I still can't log in
    to apps

      Natalia said

    Not only did it not work for me, but now I can't re-enter with apple id and password.
    Please can you help me???

      PxLia said

    I am not getting it

      PxLia said

    It doesn't work for me 🙁

      Puri said

    Hello, after an update of my iPad I can not enter the App Store, and I do several things that Apple puts and they have not helped me, I appreciate it in advance, thank you.

      aura karina said

    I was able to enter but I don't remember the password, could someone help me to know what I should do please

      Antonio said

    Apple tries to open but the screen goes away immediately, I don't know what it could be, could you help me, I have configured it as you say but nothing

      Alberto said

    Hi… thanks for your blog.
    I tell you that it didn't work for me.
    I was using an iphone 6 plus and it went bad. So I changed the chip and put it in my Iphone 5 that I didn't use. All good, except the part of the internet that I realized that at the beginning I opened google and I got a trust error. I put Trust and now it accesses.
    I think something similar may be happening with the Apps Store... it won't let me connect.
    What I need to do is try to connect to Wifi that I don't have now.
    but with my cell phone network, I can't.

         Alberto said

      I already solved it… You have to leave the Time Zone in Automatic…. in the Time part. and with that I was able to access the apps store.

           Magic said

        Well it worked. automatic time zone

      aodk said

    Thanks, it worked for me

      aodk said

    Thanks it worked for me

         diego rodriguez said

      You are welcome! I'm glad it worked for you 🙂

      Gabriela said

    Thank you !!
    if it worked for me, all good.

      Borja said

    I have done everything suggested and the App still does not work.
    On the other hand, on my iPad that works with the same id I have no problem.
    Grace

      glahely said

    Hi, I have an iPhone 3g and I can't connect to the app store, I need to install WhatsApp and I couldn't, can you help me?

         Fran Rodriguez said

      Hello Glahely. Try the solution that we propose in this article, it usually works. All the best.

      Carlos said

    Hello, it takes my id and password but when I want to download something from the app store it asks me for the password and it does not take it as valid, it is the same one that I use, can you help me?

      Nice said

    Solved, I had disabled the location option in the AppStore of the application, I followed the steps and it did not work for me, I activated the location of the app that appeared disabled and it was working

      Daniel Castillo said

    Hello, I have tried everything you have put there and it does not let me, when I log in again I get: "Impossible to connect to the iTunes Store" and I put everything correct, and the password is not because I tried putting it wrong and I get a different message please help me with this

      little bed said

    Graciasgraciasgraciasgraciasgrahasgxdaecwfcvgawfcvgferx muuuuuuuuuuuchasgraciaaasyevgwyakubgewsghfgasfxdvctgaswe<3<3<3< 3<33<3 QwQ<3<3<3<3<3<3<3

      jhaniel zavala said

    Perfect, it worked for me the first time, I recommend it???

      Karla P. said

    Wow! It worked for me right away, thanks a lot for the help.

      Karla said

    Thank you!!! It worked for me on the first try

      Luis Hernandez said

    It works for every mother the first time

      Anabel said

    It didn't work for me.

      husef said

    I followed the procedure, without a positive result, it keeps coming out “Impossible to connect to the App Store, I will appreciate your support.

    Thank you

      Enrique Pena Salinas said

    Excellent, it was very useful

      Clara said

    Excellent recommendation. Fixed the problem. Thank you!!!!

      Danno said

    I can't, I tried a thousand times it doesn't work. I keep getting “Unable to connect to iTunes Store”

      nelson said

    it worked for me on the first try thanks

      Clara Aristeguieta said

    It didn't work for me and I'm desperate, I don't have Facebook, Instagram, Tiwtter or WhatsApp! I can't update anything

      Leo said

    Very good, it worked for me. Thanks for the information

      alice castle said

    Hello, I have the new iPhone 5s, the thing is that on my face I began to see that the application closed by itself, so they told me to delete it and install it again, the thing is that I uninstalled it, and when I go to the app store, it doesn't I could, it doesn't load, I did what appears and now I can't log in to the app store, I don't know what to do

      zallig said

    Thank you very much if it worked!!!

      Rosy said

    Thank you very much for the information it is worth trying because if it works

      Jairo buitrago said

    everything went well. Thank you

      Ignacio said

    I tried that and I still get the message “Unable to connect to the App Store”. I thought it could be because of the credit card number I had on file, since I changed it, but I updated it on the Apple page and it still doesn't work for me. What else can I do?

      Elisha said

    Perfect, thanks.

      Carolina said

    Thank you it worked perfectly

      Clarita said

    Thanks for this information, I did it and the AppStore works again

      Roman said

    Excellent tool I did it and it worked perfectly thanks

      Daniela Mejia said

    IT WORKED FOR ME THANKS I WAS DESPERATE

      Daniela Mejia said

    IT WORKED FOR ME THANKS I WAS DESPERATE

      Jessie said

    That didn't work for me?

      Carmen said

    I've done it on my iPad Mini 4, but I still get "Unable to connect to AppStore." Do you have any way to fix this???

      Ana Molina said

    Thanks, it worked perfectly. ??

      Elena said

    Great it worked on my iPhone!!! Thank you so much ???

      franc said

    Hello, are things not going to be deleted? Good night

      Nelly said

    It did not work for me, it keeps appearing that it cannot connect to the AppStore

      dominates said

    Thank you very much, I was desperate. It works right away with my iPad and iPhone.

      Sarah Alexandra said

    What good advice!!! Simple and effective, thank you very much

      Valeria said

    Hello, I also have a second hand iPhone, log in with my iCloud and everything, but now it is impossible for me to enter the App Store, also, every 5 minutes it asks me to sign in to the iTunes Store with the Apple ID of the person who I previously had the iPhone. I couldn't download apps.
    I hope you can help me, thank you.

         Mercedes Babot Vergara said

      Hello Valeria. It may be that the person you bought the mobile from did not delete the iCloud data and that is why they ask you for theirs, preventing you from accessing it. You should contact that person and ask him to delete that data. Regards!

      Alejandra said

    Hello good afternoon, I have tried in a thousand ways to solve the problem I have, I have an iPhone 5s which I bought second hand, I already had an Apple ID registered which I changed, now I can download applications normally with my ID, the problem is that When I go to update an application, I get the ID of the old owner and it asks me for his password, which I don't know... I would really appreciate it if you could help me with this problem, thanks